Every forum lives and dies based on their members and how active and helpful they are. That is why it is critical for forums to make sure their top members (the most giving members) are heard and listened to.

Recently, a Bing Forum thread has one of the top contributing members publicly expressing his dissatisfaction with the forum, ultimately leading in him announcing he is done with helping out in the forums. Let me quote his message:

Brett Yount the Program Manager of Bing Webmaster Center emailed this member offline, which is likely his best move. But the damage has been done. I know many moderators who leave forums, most over getting too busy with work but some over frustrations similar to this.

Forum discussion at Bing Forums.