Two threads from the weekend have major complaints about the recent Microsoft adCenter maintenance that took place over the weekend.
A WebmasterWorld and Microsoft Advertising thread have the complaints.
In short, it seems like the “scheduled” maintenance took many advertisers by surprise and when the maintenance window was complete, the reporting and tools did not update as quickly as advertisers would have liked.
One advertiser said:
Another advertiser said:
I guess Microsoft will live and learn from this. I am not sure if Microsoft sent out notice prior to the maintenance or not. I do know these customer complaints are going unanswered at the moment.
Forum discussion at WebmasterWorld and Microsoft Advertising.
Update: A Microsoft spokesperson did in fact tell me they did send out alerts through multiple channels about this scheduled maintenance. Here is their statement:
