It is rare to see Googlers really speak their minds in a forum post but sometimes they do and you get to appreciate it.

A Google AdWords Help thread has one AdWords representative giving a bit too much honest feedback to an advertiser.

The issue here is that the advertiser is already upset he was banned from using AdWords due to a violation. So keeping that in mind, offering advice on how ugly his site is, probably isn’t something the advertiser wants to hear.

The rep said:

That is some harsh but good advice. How does the advertiser respond?

Ouch! But honestly, he does have a point.

Googlers are human and answer angry customers all day can get to you. But was this rep’s advice overboard?

Forum discussion at Google AdWords Help.

Image credit to ShutterStock for scared guy image.