A Google Places Help thread announced Google is now taking questions from businesses owners on Google Places related questions.
Jay from the Google Places team wrote:
To submit or vote on questions, go to this page. Then in about a few weeks, Google will start responding to the questions directly within the Google Moderator page and also use some questions to post on their Google Places YouTube Channel.
I know there are lot of questions out there, so here is your chance to make yourself heard and then maybe get a response.
Forum discussion at Google Places Help.