A year ago, Google began offering email support to AdSense publishers, which was a big deal. They have even tested phone support but that didn’t work out. Now they are offering live chat support to some AdSense publishers between certain business hours.

A WebmasterWorld thread has publishers, a bunch of them, claiming they see the new chat feature. I do not see it this morning, but it is only 8am EDT and I doubt the support hours will start until at least 9am EDT or even maybe 11am EDT because Google is on pacific time.

That being said, some publishers are being notified about the enhanced support while others are not but are seeing the feature.

Here is the email some publishers have received:

It isn’t exactly new, I spotted a blog post from May about chat support with screen shots to prove it.

I am sure this will be liked by publishers who have access to it.

Forum discussion at WebmasterWorld.