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Google My Business Reviews Delayed Publishing

Google Maps Reviews

Looks like reviews being added to Google Maps business listings are being delayed for some reason. There are numerous complaints about this both in the Local Search Forums and the Google My Business Help Forums.

It is unclear exactly when these problems started, I mean, there are often complaints of reviews not showing up fast enough. But according to Joy Hawkins, a Google product expert in Google My Business forums, she said there is a spike in complaints about this.

We are waiting to hear back from Google on this.

I posted a review from my personal account on my business to see if I can replicate it. I posted this review on November 11, 2020 at 5:55pm ET and yes, it showed in my account but it did not yet show publicly in Google Maps reviews yet.

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This next screen shot was taken five minutes later:

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Nor did it show up yet in the Google My Business console as the business owner:

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I checked at the time this story was published as well, about 12+ hours later and the review is not live.

But I did dig a bit more and yes, there are more complaints as I linked to above. Here are some of those complaints:

Joy said in the thread:

So if you are experiencing this as well, you are not alone.

Forum discussion at Local Search Forums and the Google My Business Help Forums.

Update: At 10:30am ET today Joy updated us saying “Google has identified the issue and missing reviews should show up in the next 24 hours.”

Update 2: On November 15th at 3pm ET the review from November 11th is finally showing up:

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