Googler, DeWitt Clinton, shared his “thought of the day” on why Google can’t technically do customer support.

He shared it on Google + saying:

Now, of course, many people are thinking for a company that has more cash on hand than most governments in the world, what is the big deal with hiring a few more people.

But truth be told, Google has tons of Googlers who are out there just to help others. They can’t do phone calls but they are in the support forums, they do spend time on blogs, they do go to social media sites and they do respond to emails when possible.

Here is a picture of some of those Googlers from 2008:

Anyway, if you want to rant about it, the Google + post is public for all to chime into.

Forum discussion at Google +.